At Funhang, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
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Please contact us before returning any items so we can assist you with the process.
How to Request a Return
To initiate a return, please email us at contact@funhangbike.com with the following:
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Your order number
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Reason for return
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Photos or videos showing the issue (if applicable)
We will respond within 24 hours and provide detailed return instructions.
Refunds
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
If your product is defective or damaged, we’re happy to offer an exchange. Please email us with your order details and a description of the issue.
Cancellations
Orders can be canceled before they are shipped. If your order has already been processed or shipped, you will need to follow the return process once you receive the item.
Warranty Coverage
We offer a 12-month limited hardware replacement warranty. For more details, please visit our Warranty Policy page or contact us directly.